Purchase Options Cancellation Policy

Introduction

At Stellar Apparel Company, we understand that circumstances may arise where you need to cancel an order or modify your purchase options. This Purchase Options Cancellation Policy outlines the terms and conditions under which you may cancel your order or change your purchase preferences. By placing an order on our website, stellarclothing.shop , you agree to the terms outlined in this policy.

Order Cancellation

Timing of Cancellation

• Before Order Processing: If you wish to cancel your order, please contact us as soon as possible at stellarapparelcompany@gmail.com or +1 (626) 354-0242. If your order has not yet been processed, we will cancel it and issue a full refund to your original payment method.

• After Order Processing: If your order has already been processed or shipped, we are not be able to cancel it. In such cases, you may need to wait until you receive the order and then initiate a return in accordance with our Return Policy.

Refunds for Canceled Orders

For orders that are successfully canceled before processing, we will issue a full refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Pre-Order Cancellation

Pre-Orders

For pre-ordered items, you may cancel your order at any time before the item is shipped. Once the pre-ordered item has shipped, the standard return process will apply if you wish to return the item.

Modifying Purchase Options

Changing Order Details

If you need to make changes to your order details (such as shipping address, product size, or quantity), please contact us immediately after placing your order. We will do our best to accommodate your request; however, changes cannot be guaranteed once the order has entered the processing phase.

Payment Method Changes

If you need to change your payment method after placing an order, please contact our customer service team. If the order has not yet been processed, we will update the payment method for you. If the order has already been processed, the original payment method will be charged.

Exceptions and Non-Cancellable Items

Certain items may not be eligible for cancellation, including:

• Personalized or Custom-Made Items: Once production has begun, personalized or custom-made items cannot be canceled or modified.
• Final Sale Items: Items marked as final sale are not eligible for cancellation, return, or exchange.

Contact Information

If you need to cancel or modify your order, or if you have any questions regarding this policy, please contact us at:

Stellar Apparel Company
Email: stellarapparelcompany@gmail.com
Phone: +1 (626) 354-0242

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Thank you for shopping with Stellar Apparel Company. We are committed to providing you with a pleasant shopping experience and are here to assist you with any cancellations or changes to your order.