Shipping policy

Shipping Policy

Introduction

At Stellar Apparel Company, we strive to provide a seamless and efficient shopping experience. This Shipping Policy outlines the terms and conditions that govern the shipment of products purchased through our website, stellarclothing.shop . By placing an order on our Site, you agree to the terms outlined in this Shipping Policy.

Order Processing

Order Confirmation

Once your order is placed, you will receive an email confirmation with your order details. Please review this information carefully, and contact us immediately at support@stellarapparelcompany.com if there are any errors.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing times may vary during peak seasons or due to high order volumes.

Shipping Methods and Delivery Times

Domestic Shipping

We offer several shipping options within the United States:

Standard Shipping: Estimated delivery within 5-7 business days.
Expedited Shipping: Estimated delivery within 2-3 business days.
Overnight Shipping: Next business day delivery for orders placed by 12:00 PM EST.

Please note that delivery times are estimates and may vary depending on your location, weather conditions, and carrier delays.

International Shipping

We currently offer international shipping to select countries. Delivery times vary by destination and are estimated at 7-21 business days. Please be aware that international shipments may be subject to customs processing and additional fees, including duties and taxes, which are the responsibility of the customer.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the weight of the items, the selected shipping method, and the destination of your order.

Free Shipping

We offer free standard shipping on domestic orders over a certain amount, which will be indicated on the Site. This promotion is subject to change without notice.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the link provided in the email. Please note that tracking information may take up to 24 hours to update after the order is shipped.

Shipping Restrictions

We currently do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If your shipping address falls into one of these categories, we will contact you to make alternative arrangements.

Delayed or Lost Shipments

While we make every effort to ensure timely delivery, there may be occasions where shipments are delayed due to factors beyond our control, such as weather, carrier issues, or customs processing for international orders. If your order is delayed or appears to be lost, please contact us at stellarapparelcompany@gmail.com, and we will work with the carrier to resolve the issue.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us immediately at stellarapparelcompany@gmail.com with your order number and photos of the damaged packaging and items. We will work with you to resolve the issue as quickly as possible.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about our shipping practices.